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Reliability

Introduction

A managed platform is more than just software; it's a promise of reliability and a partnership. The Contain Platform is a service designed to reduce your operational burden and allow you to focus on your business. This document provides a high-level overview of the service levels we provide.

The Managed Platform Guarantee

This core set of services is included with every deployment of the Contain Platform. Our team acts as an extension of yours, taking responsibility for the health, security, and maintenance of the platform itself.

  • 24/7 Monitoring & Incident Management

    We monitor core platform components around the clock and begin remediation immediately if an issue arises.

  • Proactive Maintenance & Updates

    We handle the complete lifecycle of the platform, including all updates to the underlying components.

  • Continuous Security Management

    We proactively apply security updates and patches to the platform, protecting you from emerging threats.

  • Platform Capacity Management

    We track platform resource consumption to ensure stability and provide insights for your capacity planning.

Extending Support to Your Applications

For teams who want to offload even more operational work, we offer services that extend our expertise to the applications you run on the platform.

  • Application Monitoring

    We can extend our managed observability solution to your applications, helping you define custom alerts and dashboards.

  • Full Application Management

    For common open-source applications, we can take on the full responsibility of maintenance and management.

Our goal is to provide a service level that gives you confidence and peace of mind. For specific, contractual commitments on uptime and incident response times, please contact our team to discuss the detailed Service Level Agreement (SLA) for your specific needs.